Leadership is not just power to govern. A leader must be willing to continue learning, take the initiative to innovate process, able to read the circumstances and opportunities in order to make decisions determining the best direction of the company.
More than that, leadership is a skill of influencing, inspiring, and awakening the potential of subordinates to be willing to give their best contribution to achieving targets and mutual prosperity.
Salesman is the spearhead of the company's business. The ability to master the selling process, product knowledge, company business processes, market conditions, and see the opportunities that available are the main requirements to become a reliable salesman.
Besides that, good communication intelligence and ability to read the customer's character in negotiating is needed to reach the best solution.
And most importantly, is how to build the integrity and commitment of salesman to provide the best contribution and loyalty to the company.
Service takes an important role in creating customer loyalty. Service becomes the company's identity and as a representative of the company management.
Business continuity can be determined from first impressions and aftersales services. The ability to handle complaint and to provide the best solution may give added value to the product.
Moreover, to get these values, customers are willing to buy higher prices than competitors.
Self Development Skill is continuously needed to maintain the quality of human resources so they can quickly adapt and face the challenges of the latest industrial competition. A motivation and refreshment program can also maintain the enthusiasm and synergy of the team member.
Furthermore, the company also needs to consider it's social responsibility to run a sustainable business in effective ways. These include making sustainability a part of planning practices, HR management, product development, strategic planning, compliance and good corporate governance as well as finance.